Customer Signature Processing Overview

Capture and record a customer's signature at Point of Sale.

In this article

Getting Started | Features | Related Content

Getting Started

The Customer Signature Processing option is used to digitally capture a customer's signature and record it within the EBMS sales proposal, sales order, or invoice. The signature may be a result of a proposal approval, charge invoice, or a credit card payment. The signature may be printed on the hard copy of a sales quote, invoice, or receipt. It may also be archived electronically for historical reference.

Complete the following steps to add a signature to a sales document:

1. Open a sales quote or sales order. Review Creating a Proposal or Entering a Sales Order for more information on creating these sales documents.

2. Select F9 or View > Capture Signature from the invoice menu.

3. The signature capture dialog or a Waiting for customer signature message may appear.

4. Have the customer sign on the signature capture device and the following dialog will appear:
    

This signature will be printed on the standard form such as the proposal, sales order, or invoice.  

The user will also be prompted to enter an electronic signature at the time of a credit card payment. For instructions on how to enter an electronic signature for card payment transactions review the Processing Payment Cards section for more details on payment card transactions.

Signature Capture Hardware

EBMS supports signature capture from the following hardware:

• Verifone payment terminals. Review Payment Processing Overview for more details on payment processing and the Verifone payment terminals.
• Topaz T-S460, T-LBK460 signature capture pads. Note that the Topaz devices are not supported in a terminal services environment.

Review this page for both signature pad and payment device hardware options.

Forms with Signature

Print a standard sales invoice or rental contract after the signature has been captured within EBMS. Note that the signature will show at the bottom of the form.

Review Sales Orders Documents for more sales document setup instructions.

Request upon Invoice Charge Option

The signature capture tool is primarily used to record a signature to authorize a payment, but it can also be used to authorize a contract or sale.  This type of signature can be captured for a charge invoice.

Open the Sales > Options > Devices tab to change this option.

Disable (uncheck) the Request upon Invoice Charge option to ignore the signature capture hardware device activation when an invoice is processed without a payment.

Common use cases

Record Signature on Invoice

The Customer Signature Processing option is used to digitally capture a customer's signature and record it within the EBMS sales invoice. The signature may be a result of a charge invoice or a credit card payment charged invoice. The signature may be printed on the hard copy of a sales invoice or receipt. It may also be archived electronically for historical reference.