Servicing a Rental Item

Some Rental equipment may be serviced by the service technicians before another rental.  This step may also be required if a scheduled evaluation is required for the rental item.  The following tools can be used for various service processes.

Fixed time period between rentals

A rental code contains an option to set the average service time after a rental.  This option will add this time to the rental return date and time before the equipment is available for re-rental. This setting may vary based on the equipment.  

Complete the following steps to set this fixed Service Time.

1. From Inventory > Product Catalog, double-click on a rental service code to open the inventory record.

2. Click on the Rental tab and select an option for Service Time.
   

Using the EBMS Work Order System to schedule service

Review Tasks & Work Orders Overview for information on scheduling, recording parts and labor, and associating the work order to the serialized rental item.   

Note that the status of a rental item does not change based on the status of the work order. A user must adjust the rental status when the work order is completed.