Efficient Billing
Technicians at CPH generate invoices and bill the customer before leaving the job. Technicians save time since they don’t have to hand write out each invoice. When they used paper, time and details would be entered once they returned to the office. Now end of day entry at the office is eliminated and real-time information is available if customers call in with questions
Unlimited History & Detail
Having been in business for almost 30 years, the ability to see what is done in each home in years past is invaluable. For example, CPH has records of what kind of toilet and parts are installed in each individual room of customers’ homes. This makes ordering replacement parts that much easier!
Inventory Visibility
Technicians need to be able to lookup and order a wide variety of parts quickly. At CPH they use integrated vendor catalogs to quickly lookup parts and pricing in EBMS. No need to wait for a vendor to get back to you with updated prices - all vendor parts can be quickly viewed with the most recent pricing and availability.
Marcie, who has been with CPH for over 12 years, mentioned “All day long from the moment we come in here and turn our computers on, EBMS is a big part of everyone, all through the day, we’re constantly in there. I find it very easy to use."
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