This full-service forklift company supports customers throughout Lancaster and Chester Counties with forklift sales, service, repair, and rentals. Many customers are small businesses without backup equipment, making for a demanding response time. Sam’s Mechanical reduces customer downtime by quickly delivering rentals while simultaneously fixing or replacing the customer’s equipment.
Located: Gap, PA
Using EBMS Since: 2004
At Sam's Mechanical, repair work is done in the shop and on the road. From sales and service to rental and repair, the company relies heavily on EBMS (Eagle Business Management Software) to serve customers with efficiency.
Track Each Piece of Equipment
Each piece of equipment, both sold and serviced, is traced using a serial number. The year, make, and model are recorded making data easy to sort and review. Labor and service notes are also attached to the serialized equipment to track costs and make decisions.
Parts Management
EBMS is used to track part sales, view stock levels, and make purchasing decisions. Detailed sales history gives the purchasing department info to know whether sales are low and if a part should be phased out. Many parts are cross referenced across manufacturers to maintain optimal inventory levels.
Historical Data
Sam's customer base includes many repeat customers over a large span of years, making historical details invaluable. Sometimes Sam’s sells a new piece of equipment, the piece is resold by the customer, and eventually it returns - where sure enough, Sam's can lookup the serial number to view historical details.
Quickly Pull Parts
One challenge at Sam's Mechanical is maintaining an accurate and diverse parts inventory. The service department typically needs to get parts as fast as possible. A scanner and bar code system is being implemented as the company continues to tighten up inventory control. This allows technicians to quickly add parts to a work order or sales order.
Rent Equipment
Customers pick up rental equipment but also many times the equipment is scheduled for delivery. Flexible EBMS rental tools are used to organize items into rental codes, calculate proper pricing for classes of equipment, and create rental contracts for certain periods.
Track Parts Per Service Van
Sam’s has several service vans, each equipped with its own parts inventory. Inventory is traced and viewed in EBMS per van, as well as across all locations, for full inventory visibility.
Manage Labor & Parts for Trade-In Equipment
Refurbishing and selling trade-in equipment is part of business at Sam's Mechanical. Labor and parts are attached to each piece of equipment to track total cost incurred and resell value. Accounting is accurately recorded as parts are pulled, labor is calculated, and equipment re-valued to sell.
Access to Data Across Operations
Information is recorded and used across service, labor, and sales departments. For example, service labor on a piece of equipment is tied into payroll as well as into billing. Everything is tightly connected with real-time data providing key information to make good business decisions.
Accounting and Financial Tools
Sam's has access to years of transaction detail in EBMS making it easy to view their complete audit trail. They regularly view summary information using flexible reports while also drilling down into source documents, time stamps, and user information.
A recent move to a brand new and expanded location is allowing Sam's Mechanical to serve even more customers. As they grow, it is important that all processes are tightly connected to continue serving customers with speed and efficiency.
"One of the big values of EBMS is that it is a complete system. You are taking all the information from many different corners, whether service, labor, or sales, and it's all going into the same GL transaction account at the same time."
Ken H., Sam's Mechanical
Is slow order fulfillment and cumbersome paperwork creating a lag that cripples your company? Accelerate order delivery by automatically generating pick sheets and packing lists, scheduling work orders, processing payments, and starting the shipping process all from one point-of-sale location. Do you sell a large volume of special-order items? Now automatically generate purchase orders, record down payments, track serialized items, and record vendor information immediately at the time of sale.
Integration of business functions is one of the key strengths of our ERP system. The process of quoting product to capturing the customer order, shipping the goods, and receiving payment is integrated tightly with inventory control and accounting. Review historical detail and measurement of production to take decisive action supported by real-time processes and a single financial data source.
Customers increasingly want online options to buy from and interact with your company. Build your website from existing product catalogs and customer accounts to deliver a dynamic online store. Pricing, stock levels, and details are updated within seconds, eliminating redundant maintenance and delivering a seamless customer experience. B2B customers login with unique terms and pricing to order product, view history, and pay account balances.
Integration of business functions is one of the key strengths of our ERP system. The process of quoting product to capturing the customer order, shipping the goods, and receiving payment is integrated tightly with inventory control and accounting. Review historical detail and measurement of production to take decisive action supported by real-time processes and a single financial data source.
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(USA) 717-442-3247
(CANADA) 519-577-2342