Software Privacy Policy

Introduction 

Esh Computer Center, Inc. d/b/a Eagle Business Software ("Esh Computer" or "We") respects your privacy and are committed to protecting it through our compliance with this policy. 

This policy describes the types of information we may collect from you or that you may provide when you use software licensed by Esh Computer (the “Software”), and information we may collect from you when you use Esh Computer software (the “Software”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.  

This policy applies to information we collect: 

• Through use of the Software and related maintenance releases and updates. 

This policy does not apply to information collected by: 

• us offline or through any other means, including on any other software operated by any third party (including our affiliates and subsidiaries); or  
• any third party (including our affiliates and subsidiaries), including through any application or content  that may link to or be accessible from or in the software. 

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Software. By accessing or using the Software, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Software after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.  

Children Under the Age of 13 

Our Software is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or through use of the Software. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information in this Software or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will use commercially reasonable efforts to delete that information. If you believe we might have any information from or about a child under 13, please write us at 5351 Lincoln Hwy, Gap, PA 17527, Attn: Customer Service. 

Information We Collect About You and How We Collect It 

We collect several types of information from and about users of our Software, including information: 

• by which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline ("personal information");  
• about your internet connection, the equipment you use to access our Software, and usage details; 
• about your usage and transaction history; and 

• any other information you voluntarily provide to us. 

We may collect this information: 

• Directly from you when you provide it to us; 
• From third parties, for example, our business partners. 
• Automatically as you use our software 

Information You Provide to Us.  The information we collect on or through our Software may include: 

• Information that you provide by filling in forms in our Software. This includes information provided at the time of registering to use our Software, subscribing to our services, posting materials, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us and when you report a problem with our Software. 
• Records and copies of your correspondence (including email addresses), if you contact us. 
• Your responses to surveys that we might ask you to complete for research purposes. 
• Details of transactions you carry out through our Software and of the fulfillment of your orders, however, We do not collect payment information regarding transactions and shall not be responsible for any actions or inactions of the transaction data processor. 

• Your search queries in the Software. 
• Settings configured by users which govern the operation of the software 
• Information you provide when solicited by the software, to help improve the software and diagnose errors 

Information We Collect Through Automatic Data Collection Technologies.  As you navigate through and interact with our Software, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: 

•  Details of your use of our Software, including navigation  data, location data, logs, and other communication data and the resources that you access and use in our Software. 

• Information about your computer and internet connection, including your IP address, operating system, version, and browser type. 
• User name(s) (anonymized so not personally identifiable).  
• Software usage logs, such as time, date, frequency and/or generalized nature of activity (e.g, created a Sales Order) Error reports, including any error message displayed to the user.  

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking) that are used in connection with the Software.  

The information we collect automatically is statistical data and may include personal information or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Software and to deliver a better and more personalized service, including by enabling us to: 

• Verify license compliance 
• Bill according to actual usage (where applicable) 
• Improve our customer support processes 
• Measure general usage patterns 
• Identify and fix problems in the software 

• Proactively identify when you are encountering difficulties using the Software 

How We Use Your Information 

We use information that we collect about you or that you provide to us, including any personal information: 

• To provide you with the Software, information, products, or services that you request from us. 

• To fulfill any other purpose for which you provide it. 
• To provide you with notices about products that you may purchase, including expiration and renewal notices. 
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. 
• To notify you about changes to our Software or any products or services we offer or provide though it.
• Verify license compliance 

• Bill according to actual usage (where applicable) 
• Improve our customer support processes 
• Measure general usage patterns 
• Identify and fix problems in the software 

• Proactively identify when you are encountering difficulties using the Software 
• In any other way we may describe when you provide the information. 
• For any other purpose with your consent. 

We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you.  

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria. 

Disclosure of Your Information 

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.  

We may disclose personal information that we collect or you provide as described in this privacy policy: 

• To our subsidiaries and affiliates. 
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. 

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Esh Computer’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Esh Computer about our Website and Software users is among the assets transferred. 
• To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.  
• For any other purpose disclosed by us when you provide the information. 
• With your consent. 

We may also disclose your personal information: 

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request. 
• To enforce or apply our General Terms and Conditions For The Sale of Goods, Software License Agreement, and other agreements. 
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Esh Computer, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 

Choices About How We Use and Disclose Your Information 

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:  

• Promotional Offers from the Esh Computer. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.  

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website. 

Data Security 

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.  

The safety and security of your information also depends on you.  

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through the use of the Software. Any transmission of personal information is at your own risk and We shall not be responsible for data breaches, transmission issues, fraud and/or email compromise. We are not responsible for circumvention of any privacy settings or security measures contained in the Software.  

Personal Data Collected from Outside U.S. 

We recognizes that the European Economic Area ("EEA"), the United Kingdom ("UK"), and Switzerland have established strict protections regarding the handling of personally identifiable information (“Personal Data”), including requirements to provide adequate protection for Personal Data transferred outside of the EEA, the UK, and Switzerland. This section describes how Esh Computer and its subsidiaries and affiliates in the United States ("US") collect, use, and disclose Personal Data that We receive in the US from the EEA, UK, and Switzerland.  

Personal Data Collection and Use 

This privacy policy describes the categories of Personal Data that we may receive in the US as well as the purposes for which we use that Personal Data. Esh Computer will only process Personal Data in ways that are compatible with the purpose that We collected it for, or for purposes the individual later authorizes. Before We use your Personal Data for a purpose that is materially different than the purpose we collected it for or that you later authorized, We will provide you with the opportunity to opt out. Esh Computer maintains reasonable procedures to help ensure that Personal Data is reliable for its intended use, accurate, complete, and current. 

Data Transfers to Third Parties 

Third-Party Agents or Service Providers. We may transfer Personal Data to our third-party agents or service providers who perform functions on our behalf. To the extent possible, We enter into written agreements with those third-party agents and service providers requiring them to provide the same level of protection that We provide for Personal Data and limiting their use of the data to the specified services provided on our behalf. We take reasonable and appropriate steps to ensure that third-party agents and service providers process Personal Data in accordance with our obligations under this privacy policy and to stop and remediate any unauthorized processing. Under certain circumstances, We may remain liable for the acts of our third-party agents or service providers who perform services on our behalf for their handling of Personal Data that we transfer to them. 

Third-Party Data Controllers. In some cases, we may transfer Personal Data to unaffiliated third-party data controllers. These third parties do not act as agents or service providers and are not performing functions on our behalf. We may transfer your Personal Data to third-party data controllers for the purposes described in this privacy policy. We will only provide your Personal Data to third-party data controllers where you have not opted-out of such disclosures, or in the case of sensitive Personal Data, where you have opted-in. To the extent possible, We enter into written contracts with any unaffiliated third-party data controllers requiring them to provide the same level of protection for Personal Data as We provide under this privacy policy. We also limit their use of your Personal Data so that it is consistent with any consent you have provided and with the notices you have received. If We transfer your Personal Data to one of our affiliated entities within our corporate group, We will take steps to ensure that your Personal Data is protected with the same level of protection as we are obligated to provide under this privacy policy. 

Disclosures for National Security or Law Enforcement 

Under certain circumstances, we may be required to disclose your Personal Data in response to valid requests by public authorities, including to meet national security or law enforcement requirements. 

Security 

Esh Computer maintains reasonable and appropriate security measures to protect Personal Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. 

Access Rights 

You may have the right to access the Personal Data that We hold about you and to request that we correct, amend, or delete it if it is inaccurate or processed in violation of this privacy policy. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access. If you would like to request access to, correction, amendment, or deletion of your Personal Data, you can submit a written request to the contact information provided below. We may request specific information from you to confirm your identity. In some circumstances, We may charge a reasonable fee for access to your information. 

Questions or Complaints 

You can direct any questions or complaints about the use or disclosure of your Personal Data to us at the address below. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your Personal Data within forty-five (45) days of receiving your complaint. If you are unsatisfied with the resolution of your complaint, you may contact the Better Business Bureau for further information and assistance. 

Changes to Our Privacy Policy 

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes. 

Contact Information 

To ask questions or comment about this privacy policy and our privacy practices, contact us at:  

5351 Lincoln Hwy, Gap, PA 17527, Attn: Customer Service. 

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