Stories from our Customers

Having been in business for almost 30 years, Cocalico Plumbing and Heating has a long list of loyal customers - all needing different jobs done requiring different parts, and expecting excellent service.

And with multiple technicians each making up to 6 stops a day, keeping track of service job details, schedules, recording time, and communicating with dispatchers and office staff became a bit complicated.

Cocalico P&H needed a system that would give them better field communication and automate their processes.

With comprehensive sales, service, and parts history, technicians can see what was done in each home in years past. Knowing what kind of toilet and parts are installed in each individual room of a customers’ home allows them to offer more personalized, efficient service.

And by replacing paper work-orders with a task management app, office staff can track the progress of their technicians by viewing task and time card progress in real-time. Emergency calls come in often and this transparent progress allows office dispatchers to shift schedules easily.

Cocalico Plumbing and Heating benefits from many of the features within EBMS, including