What is operational friction costing you?

Buying ERP is not the end of the decision-making process. In many ways, it's the beginning. Your provider can guide the implementation, configure the software, and help you work through problems. But they cannot decide how your purchasing process should work, tell you which inventory data is trustworthy, or make your employees available for training. Your business has work to do, too.

ERP can come with a serious price tag. For a small business owner used to paying for accounting software or a handful of separate programs, the cost can be hard to swallow.

Inventory numbers don’t quite match. An order gets entered twice because one program doesn’t talk to another. Purchasing decisions depend on a spreadsheet or what someone remembers. And simple questions about margins, cash flow, or what’s actually on the shelf take more digging than they should.