What is operational friction costing you?

ERP can come with a serious price tag. For a small business owner used to paying for accounting software or a handful of separate programs, the cost can be hard to swallow.

Inventory numbers don’t quite match. An order gets entered twice because one program doesn’t talk to another. Purchasing decisions depend on a spreadsheet or what someone remembers. And simple questions about margins, cash flow, or what’s actually on the shelf take more digging than they should.

With all the factors in play, setting fair pricing can be a real challenge. You need to make sure you stay competitive, while still keeping enough margin to make your business profitable. A lot of business owners choose flat pricing – where every customer pays the same fixed price – because it’s easy to understand and doesn’t require a lot of administrative work to oversee. But what happens when ...