Customer Contact Management
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      Mapping and Location Services

      The Map tab of a customer account record contains tools to identify the location of the customer on an electronic map such as Google maps. This tab gives the user the ability to display the map location or list directions from the billing address, shipping address, or user recorded map coordinates.

      Configuring Mapping Services

      The default Google mapping service can be changed to other user defined web map service such as Apple Maps, MapQuest, Bing, etc. These hyperlink settings can also be used to set options on the Google Maps integration.

      Note: Koble Systems is not responsible for providing the hyperlink templates for your web map service. Those should be obtained from the service itself. In addition, the map service can change their hyperlink formats without notice; Koble Systems will only maintain the default Google Maps integration.

      Complete the following steps to change the default Google Maps integration hyperlink templates:

      1. The Map Hyperlink Template settings are found by selecting File > System Options > CRM tab from the main EBMS menu.

      2. Populate alternative mapping service hyperlinks. The hyperlinks should contain one or more of the following placeholders:

        • <ADDRESS> is a placeholder for the destination to be mapped.

        • <ORIGIN> is a placeholder for the company's address.

      3. Click Restore Default to restore the Map Hyperlink Templates to the original Google Maps setting.

      Record Address

      Double-click on a customer in Sales > Customers to open a customer account record and select the Map tab.

      Keep the Alternate GPS Address lines blank to use the customer address recorded in the General tab.  

      Enter an alternative address into GPS Address 1, GPS Address 2, City, state, and postal code to identify the best GPS address details.   

      The user can also enter actual GPS coordinates.  Enter the latitude in GPS Address 1 and the longitude into the GPS Address 2 entry.  Keep the city, state, and postal code blank.  

      Click Save Address to update address information.  

      Display Map or Directions

      In the Map tab of a customer record, click Display Map to open Google maps with the location highlighted. Click Display Directions to display directions between the company location and the customer's GPS address. Review Company Setup for steps to enter company address.

      Directions can be displayed from the sales order by selecting View > Display Directions from the sales order menu.

      From the optional Tasks & Work Orders module, a map and directions can be accessed by clicking on the Map tab of an open task.


      The Map tab of a task has an extra button labeled Display Route. Click this button to display the Google Maps route for the Schedule tab > Primary worker for the Schedule > Start Date. Review Online Routing and Directions for more information on creating routes.  

      A map or directions can be accessed from the Map tab of a vendor account record. Click Display Map from to open Google maps with the location highlighted.

      Click Display Directions to display directions between the company location and the vendor's GPS address.  Review Company Setup for steps to enter the company address.